FAQs

 Do you ship internationally?

Yes! All international orders ship USPS by default. We can ship international orders via UPS or FedEX, but contact us directly for a quote. Please note international orders make take 4-6 weeks to arrive. Be patient it will arrive. For more information, read our international shipping page.

Do you accept returns?

For USA orders, yes items may be returned within 30 days if unopened with prior authorization. When we receive your package we will credit the card you paid us with for the full purchase price of your product minus any shipping fees. We cannot accept returns of perishable items. All International sales are final.

Is your website secure?

All online purchases take place in a safe environment using the latest security technology to protect our customers. Sensitive information such as your credit card details, name and contact details are encrypted to ensure your orders remain private and protected over the Internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. This means you will only be able to place an order through a secure connection and information passed between your computer and our website cannot be read in the event that someone else intercepts it.

If you have any questions regarding our credit card security policies please contact Customer Services.

What is your privacy policy? 

We are committed to protecting your privacy. We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. 


I am having difficulty using the website? 
To help us solve the issue for you, please email us and include as many of the following details as possible, please cut and paste any error message that appeared on the screen into the email

  1. What the problem is
  2. Your Operating System (e.g. Windows XP, Mac OS 9.0) 
  3. Internet Browser (e.g. Internet Explorer 6, Mozilla Firefox 3.5.1) 
  4. What URL you are trying to access (e.g. http://www.shoon.com/locations) 
  5. What time the problem occurred 

Always Free Shipping

VP offer FREE shipping on all of our products delivered within the USA.

Easy Returns

Unhappy with your purchase for some reason? We always accept returns.

Internationally Available

Unfortunately shipping isn't free but we do offer international shipping.

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