Customer Service

Shipping & Delivery

At VitaminPartners, we are committed to shipping your order if everything is in stock within 24 hours or less. Our ordering system ensures the freshest stock available from our sources. We will ship your orders via USPS, UPS or FedEx from our warehouses in Pennsylvania, California, Arizona or New Hampshire. Most orders will be delivered within 3 days, some orders may take up to 7 days to be delivered. Delivery time varies depending on carrier and destination. When calculating shipping time, please remember to allow extra time for weekends and holidays.

Temperature Sensitive Items

When you order these items, we will automatically add an ice pack to your order for NO EXTRA CHARGE. Keep in mind that the Ice Pack fee does not include Expedited Shipping. We will ship your order Ground unless you choose our Expedited Shipping option. Ice Packs will ALWAYS melt during transit, especially during summer months. Ice Packs will only provide 24-48 hour protection, that should be more than enough to keep your items safe during transit. Temperature sensitive items may safely stay at room temperature for a period of time of up to 2 weeks without being affected.

Privacy & Security

Your privacy is a high priority for us. We will never share your name, mailing address, e-mail address, or phone number with any other party EVER.. Additionally, any personal information you provide us will be held strictly confidential. Our site utilizes advanced encryption and security measures, so your personal information is always protected.

Returns & Replacements

Items may be returned within 30 days if unopened with prior authorization. When we receive your package we will credit the card you paid us with for the full purchase price of your product minus any shipping fees. We cannot accept returns of perishable items. International sales are final.  

Please send returns to: 

VitaminPartners
1078 Wyoming Avenue
Suite 170
Wyoming, PA 18644

Ordering

On rare occasions we may run out of stock on an item. This may cause a slight delay of shipment for your order. If an item you ordered is going to be backordered for an extended period of time, we will notify you via e-mail of this delay and then automatically ship the products to you as soon as they are available..we will ship your partial order and automatically ship the backordered items as soon as they become available at no extra cost to you.

Payment, Pricing & Promotions

Vitamin Partners accepts all major credit cards, PayPal, Google Checkout & personal checks. All payments made by check must be pre-paid.

Updating Account Information

To update your account information online, you must be a registered user. To register, click on My Account then Create Account. If you are already registered with Vitamin Partners, simply click on Login to manage account.

International Orders

All international orders ship USPS. We can ship international orders via ups or fedex, contact us directly for a quote. Please note international orders make take 4-6 weeks to arrive. Be patient it will arrive. Please read the customs disclaimer below. *CUSTOMS DISCLAIMER: We will not be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. If you have any questions, we encourage you to speak with your customs office directly. We do not keep track of all the changing laws in all the different countries. It's your responsibility to check with your country's Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country. We will give you the best service and ship the products you order very quickly. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in resalable condition. You are and ultimately responsible for any shipping charges regardless of the outcome. Any duties or taxes that may apply are your responsibility to pay.

Always Free Shipping

VP offer FREE shipping on all of our products delivered within the USA.

Easy Returns

Unhappy with your purchase for some reason? We always accept returns.

Internationally Available

Unfortunately shipping isn't free but we do offer international shipping.

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