Do you ship internationally?
Yes! All international orders ship USPS by default. We can ship international orders via UPS or FedEX, but contact us directly for a quote. Please note international orders make take 4-6 weeks to arrive. Be patient it will arrive. For more information, read our international shipping page.
Do you accept returns?
For USA orders, yes items may be returned within 30 days if unopened with prior authorization. When we receive your package we will credit the card you paid us with for the full purchase price of your product minus any shipping fees. We cannot accept returns of perishable items. All International sales are final.
Is your website secure?
All online purchases take place in a safe environment using the latest security technology to protect our customers. Sensitive information such as your credit card details, name and contact details are encrypted to ensure your orders remain private and protected over the Internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. This means you will only be able to place an order through a secure connection and information passed between your computer and our website cannot be read in the event that someone else intercepts it.
- What the problem is
- Your Operating System (e.g. Windows XP, Mac OS 9.0)
- Internet Browser (e.g. Internet Explorer 6, Mozilla Firefox 3.5.1)
- What URL you are trying to access (e.g. http://www.shoon.com/locations)
- What time the problem occurred